Service Philosophy

By putting customers first, serving customers and customizing personalized services for customers, we provide customers with rewards beyond their expectation; we provide customers with unexpected surprises.

Service Commitments

1. Strict inspection before shipment. All-round quality testing will be performed in strict accordance with the quality management system.

2. On-site installation training will be performed until the operator is skilled.

3. We will make the quickest response to any help requested by customers.

4. During the product warranty period, all faults (non-human) under normal work will be maintained and repaired without charge. Beyond the warranty period, we provide lifetime maintenance services for product faults under normal work and charge corresponding material and maintenance fees according to the specific conditions of product maintenance.

Pre-Sales Service

We perform a comprehensive analysis according to product use and customer requirements to provide customers with the most detailed, suitable and cost-effective design solution.

Maintenance Service

The company's 24-hour after-sales service hotline: 0755-2751 2723. After-sales service mailbox: shenzhen@centrytech.com